Here’s what to ask before trusting a company with your home’s security.
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Choosing a home security system is never an easy task. This important decision will likely impact your peace of mind — and how well you sleep at night for years to come. Fortunately, the right security system questions and answers can help you simplify the decision-making process. Here are 12 essential security system questions to ask your home security company before making a commitment.
1. Is professional installation required?
Ask whether professional installation is optional and what the costs are. Professionally installed security systems tend to be more expensive than DIY systems. Professional installation costs range between $100 and $200. With DIY security companies like Arlo, you can buy the necessary security devices and seamlessly install them yourself, as each camera and sensor is designed for easy installation.
2. Are the security devices wired or wireless?
Be sure to understand what types of security cameras and devices the company provides. Opt for a company with a broad range of cameras to suit your needs. While both wired and wireless security cameras have their pros and cons, wireless devices generally offer greater flexibility. You can install wireless cameras anywhere within your Wi-Fi range, and they are easier to set up since they do not require hardwiring.
3. Can the security system be integrated with other smart home devices?
Choose a security company that provides smart home integration for seamless home automation. Arlo devices are compatible with Apple Home, Amazon Alexa, Google Home, If This Then That (IFTTT), and Samsung SmartThings. For instance, this compatibility allows you to arm your Arlo Home Security System with a voice command or check your camera feed on your Google Nest Hub.
4. How does the system respond to power outages or internet loss?
Choose a security company that has measures in place for power outages and internet connection interruptions. With an Arlo Secure Premium subscription, your Arlo Home Security System keeps working when power or Wi-Fi is down with Cellular and Battery Backup (sold separately).
Also, most wireless security systems are battery-powered, allowing them to continue functioning during power outages. For internet loss, consider options like the Arlo Go 2, which features 4G/LTE connectivity.
5. Can the security system easily be expanded or upgraded?
Make sure to choose a security system that allows for easy expansion. You want to invest in a solution that will remain relevant and valuable for years to come. Fortunately, most DIY security systems, like Arlo’s, provide comprehensive and flexible options for your home’s protection. For example, you can easily add extra All-in-One Sensors or install additional security cameras as your home grows or if you move out of an apartment.
6. What type of sensors does the alarm system include?
Make sure to understand the types of sensors your security company offers before making a decision. Most security companies provide limited options for motion and contact sensors. More comprehensive companies offer additional sensors to monitor water leaks, temperature changes, garage doors, and more. For example, the Arlo Home Security System provides versatile sensors that can detect up to eight different threats using a single device.
7. Are there any monthly fees or contracts?
The monthly cost of a security system will ultimately impact your home security decision. Choose a home security system that fits within your budget. Consider whether you prefer a contract or an upfront payment for the security devices. Keep in mind that you can save on monthly fees by self-monitoring your system, and check with the company to see if additional services, such as Professional Monitoring, are optional.
8. Does the security company offer Professional Monitoring?
Professional Monitoring is a security service in which a monitoring center supervises the security system installed in your home. Whether you believe Professional Monitoring is worth the investment or not, it’s essential to check if your security company offers this service.
While you might not feel the urge to pay for it right now, that could change in the future, and having the option never hurts. For example, if you’re preparing for an extended vacation, you might consider opting for Professional Monitoring while you’re away.
9. In case of an alarm, how long does it take for emergency responders to be alerted?
If you choose Professional Monitoring, security experts in the monitoring center will act quickly, contacting both you and the appropriate authorities. Make sure to ask the company how long it usually takes them to follow protocol and alert emergency responders. Naturally, the faster the response time, the better your chances of minimizing potential damage to your home.
10. Is there a mobile app for remote monitoring and control?
Most modern home security companies offer a mobile app to monitor and control your entire system. Be sure to ask about the app, and steer clear of companies still using outdated equipment like dedicated monitors. Look for a provider that offers digital, up-to-date security solutions to ensure you’re getting the best protection available.
Options like Arlo offer a dedicated app that allows you to monitor all your cameras, receive notifications, and customize your security system to fit your needs. The Arlo App provides a comprehensive solution for easily managing your entire home security setup.
11. What encryption and security measures are used to protect my data against security breaches?
When evaluating a security company, it’s crucial to ask what encryption and security measures they use to protect your data. To defend against security threats, the company should implement multi-factor authentication, encrypted data, and conduct regular vulnerability assessments. Look for robust encryption methods to safeguard personal information and prevent man-in-the-middle attacks.
Ask the company about their strategies to mitigate distributed denial-of-service (DDoS) attacks and other cyber threats. Ethical hacking practices can also be key in identifying potential security vulnerabilities before they are exploited, ensuring your data remains secure.
12. Is the system customizable to my specific security needs?
Home security solutions should be adaptable to your home’s unique layout. Choose a system that caters to your specific requirements and includes all the devices necessary for your peace of mind. DIY security companies, like Arlo, often provide more flexibility with a wide range of security options to fit your needs.
Just like with alarm sensors, you don’t want to be stuck with a company that only provides the basics. You’ll want the option to choose from outdoor cameras, indoor cameras, wired or wireless setups, floodlights, and more. Pick a security company that truly offers a comprehensive range of devices to enhance your security.
Start protecting your home the right way with Arlo today.
With Arlo, we’ve got the right answer to every question when it comes to protecting your home. Arlo’s security cameras, video doorbells, floodlights, and the Arlo Home Security System provide everything you need to comprehensively protect what’s at your front door. Plus, with Arlo Secure, you can enhance your security system with additional features like cloud storage and 24/7 Professional Monitoring. Make the right questions and choose a DIY security company that meets all your security needs and beyond.